Returns, Exchanges & Refunds Policy

1. UK / EU Consumer Law

We are a small family run POD company. We are not ASOS or similar, so any returns do affect any small profit margins hugely. So we ask if you could please check all product details carefully before placing your order, including the size guide, product description, colour, design, delivery address, and any personalised text or options - if you are unsure about any of these then please do not order. Instead, reach out with questions and we will answer you directly.

support.only.god.can.judge.me@gmail.com

If you do change your mind then EU and UK policy is:

You can cancel the purchase within a 14 day period. The period will start the day you receive the goods.

You then have 14 days to send the goods back after telling us you are withdrawing. We will wait until we receive the goods back or proof that you sent them before refunding you.

The goods must be returned with the original labels and in the original packaging.

The goods must be unworn and unwashed - as you received it.

The return postage costs must be paid by you.

For orders from the USA or Canada

No cancellation or returns are accepted for reasons outside point 4 below.

Wrong Address - If you  provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

Damaged or Defective Items

What if the order gets damaged in the mail?

If you believe the product to be misprinted, damaged, or flawed in some way, please see point (5) below.

2. Made-to-Order Print-on-Demand Products

All clothing sold through our store is produced on a print-on-demand basis. This means each item is made specifically after your order is placed, using the size, colour, product type, design, and/or personalisation options selected at checkout.

3. Size Issues

We do not accept returns or exchanges because an item does not fit, provided the item supplied matches the size ordered.

Sizing can vary between garment styles, manufacturers, and fits. Measurements shown in our size guide are provided to help you choose the correct size before ordering. It is your responsibility to review the size guide and select the correct size before completing your purchase.

A size issue will only be treated as a fault if the garment received is materially different from the size ordered or materially inconsistent with the size information provided on the product page.

4. Faulty, Damaged, or Incorrectly Printed Items

We will provide a remedy where an item is faulty, damaged on arrival, materially misdescribed, or incorrectly printed due to our error or a production error.

This may include, depending on the circumstances and your legal rights:

• a replacement;
• a repair, where appropriate;
• a refund;
• a price reduction.

Examples of issues that may qualify include:

• the wrong design was printed;
• the print is materially defective;
• the product is damaged on arrival;
• the item received is not the product ordered;
• the garment size received does not match the size ordered;
• the item is materially different from the product description.

5. How to Report a Fault

Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

If you believe your item is faulty, damaged, misdescribed, or incorrectly printed, please contact us at:

support.only.god.can.judge.me@gmail.com

Please include:

• your order number;
• your full name;
• a clear description of the issue;
• clear photographs of the full item;
• close-up photographs of the fault, print issue, or damage;
• photographs of the packaging if the item arrived damaged.

Faults must be reported as soon as reasonably possible after delivery so we can investigate the issue promptly.

The report must be made within 14 days of receipt.

Please do not return the item until you have been given a return number.

6. Inspection and Approval

All return, replacement, or refund requests are assessed individually.

We may request further photographs, measurements, or information before approving a remedy. We may also require the item to be returned for inspection before a refund or replacement is issued.

Please do not return any item without contacting us first and receiving return instructions. Unauthorised returns may not be accepted.

7. Return Shipping

Where an item is confirmed to be faulty, damaged, misdescribed, or incorrectly printed due to our error or a production error, we will provide return instructions and, where required by law, cover reasonable return postage costs.

Where a return is not approved, the customer will be responsible for any return shipping costs and the item may be sent back to the customer.

8. Order Cancellations

Because production may begin shortly after an order is placed, orders cannot usually be cancelled once submitted.

If you need to request a cancellation, contact us immediately at support.only.god.can.judge.me@gmail.com

We cannot guarantee cancellation once production has started.

9. Your Statutory Rights

Nothing in this policy affects your statutory rights.

For customers in the United Kingdom and European Union, you may have legal rights where goods are faulty, damaged, misdescribed, not of satisfactory quality, not fit for purpose, or not in conformity with the contract.

This policy does not limit or exclude any rights that cannot legally be limited or excluded.

All items are made to order. Please check the size guide carefully before purchase. Faulty, damaged, or incorrectly printed items will be replaced or refunded in line with your statutory rights.